POST SALE
Even after the purchase, maintaining strong customer communication is essential. Post-sale strategies enhance customer security and loyalty while providing valuable insights into customer relationships
Customer communication remains crucial even after a purchase is made. Provide customers with a sense of security and build their loyalty. Additionally, it enables us to understand the customer's relationship with our products.
Timeliness and reliability in handling complaints are key components for maintaining trust in the company and its products. Recording of complaints in multiple different formats (add documents, photos etc.)
Mass mailing has led to negative perceptions of promotional activities. With the integration of marketing platforms into the system personalized promotional activities are perceived more positively.
